RETURN AND REFUND POLICY

SHIPPING AND RETURNS

Our dedicated team at Trendy Jendy Sunglasses knows you have choices. We don´t want simply to earn your “business”. We want to make you part of the family! We are a small, family-owned, US based business that THRIVES on your customer service. We want to provide the ABSOLUTE best buying experience you can find. Let our team of specialists help you out with any questions you may have. If you are not 100% satisfied, we will gladly refund your purchase with no questions asked.

We wanted to make sure our customers are 100% satisfied when making their purchase.

Items must be returned within 30 days of the original purchase date, unworn, in the original packing. 

Refund will be applied to your original form of payment, including PayPal. 

COVID-19 Update: All parcels returned to facilities will be quarantined for 72 hours following delivery.  The returns process will begin after this time period has elapsed.  This protocol will help ensure the safety of our employees as they are handling outside parcels directly from the public.

Stay healthy, and thank you for your support!

SHIPPING INFORMATION

Handling time:

All orders placed before 2:00pm EST will be delivery to you the same day, if orders are received after 2.00pm EST your order will be delivered the next business day.

Operating Days:

Monday, Tuesday, Wednesday, Thursday, Friday.

Any order received on weekends (Saturday-Sunday) will be delivered next business day. 

When can I expect my order?

Standard (Free Shipping) * USA ONLY: 5-10 Days

Priority: 1-3 Business Days

Priority Express: Next Business Day

We know as soon as you click the “Pay Now” button, you’ll be excitedly waiting for your new sunglasses to arrive. We’ll do everything in our hands to meet our promised shipping dates. 

What if there are shipping delays?

While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, or as a result of COVID-related issues, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you.

Are there any shipping delays due to COVID?

Unfortunately, we have noticed some delays in shipping and transit times due to COVID. Please check your shipping confirmation to track your delivery. Thanks for your patience during this crazy time!

PRODUCT TRACKING

How can I track my package?

We will send you an email with all your product tracking information so you can see it make it’s way to you.

What happens if the tracking hasn’t updated?

If you notice that your tracking hasn’t been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered!

305-456-3729

305-497-9455

info@trendyjendy.com

RETURNS AND EXCHANGES

What is your return policy?

We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date.

Which products are eligible for returns?

With the exception of discontinued sale products or items marked for final sale (which we will clearly indicate at time of purchase), all of our products can be returned within 30 days. Please just make sure they are unused and in their original packaging.

Will I get my money back or just get store credit for my return?

We will give you a full refund for the purchase price of your products. You will be credited through the same form of payment used to make your purchase, including PayPal. 

Do you provide free shipping for returns?

Yes, Free Shipping for Returns.

Please just make sure they are unused and in their original packaging.

How do i return a product?

We try to make returns as easy as possible. Any products returned must be in their original condition and packaging.

To get started on a return, please contact us and we walk you through the process.

Monday through Friday: 8 a.m. – 8 p.m. EST

Saturday & Sunday: 10a.m – 6p.m EST 

305-456-3729

305-497-9455

info@trendyjendy.com

Make sure you give us all details from your initial order: Order number, name and address.

How long will it take to get reimbursed for my return?

Once we receive your returned product, we will process your return quickly (after any necessary package quarantine). You should receive credit in your original form of payment within 7-10 days. We will send you an email with status updates. 

How can I exchange a product?

If you need to exchange a product for a different color or style, that’s easy, too. We process exchanges just like returns. You will return the product and receive credit for the returned items. You can order your replacement product at any time.

How can I replace a product that has broken or malfunctioned?

We pride ourselves on delivering quality products, but every once in awhile a product may arrive that doesn’t meet our quality standards. We will absolutely take care of any product malfunction issues within the first 30 days. Please contact our customer service team, and we will walk you through the process.

305-456-3729

305-497-9455

info@trendyjendy.com

How can I talk to someone about my order?

Want to talk to a live person? We’re here for you:

Monday through Friday: 8 a.m. – 8 p.m. EST

Saturday & Sunday: 10a.m – 6p.m EST 

305-456-3729

305-497-9455

info@trendyjendy.com

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