Refund policy

SHIPPING AND RETURNS

Our dedicated team at Trendy Jendy Sunglasses knows you have choices. We don’t want simply to earn your “business”. We want to make you part of the family! We are a small, family-owned, US-based business that THRIVES on your customer service. We want to provide the ABSOLUTE best buying experience you can find. Let our team of specialists help you out with any questions you may have. If you are not 100% satisfied, we will gladly refund your purchase with no questions asked.

  • Items must be returned within 30 days of the original purchase date.

  • Items must be unworn and in the original packaging.

  • Refunds will be applied to your original form of payment, including PayPal.

 

SHIPPING INFORMATION

Handling time: All orders placed before 2:00 PM EST will be delivered to the carrier the same day. Orders received after 2:00 PM EST will be processed the next business day.

Operating Days: Monday, Tuesday, Wednesday, Thursday, Friday. Any order received on weekends (Saturday-Sunday) will be delivered the next business day.

Estimated Delivery Times:

  • *Standard (Free Shipping) USA ONLY: 5-10 Days

  • Priority: 1-3 Business Days

  • Priority Express: Next Business Day

Shipping Delays: During high-shipping times like the holidays, your order could potentially experience minor delays. If that happens, we’ll be sure to reach out via email to update you.

PRODUCT TRACKING

How can I track my package? We will send you an email with all your product tracking information so you can see it make its way to you.

What happens if the tracking hasn’t updated? If your tracking hasn't been updated or has stopped moving, please contact the carrier directly. If the carrier doesn’t help resolve the issue, reach out to us:

  • Phone: 305-497-9455

  • Email: info@trendyjendy.com

RETURNS AND EXCHANGES

What is your return policy? We’ll happily accept a return within 30 days of your original purchase date.

Eligible products: All products can be returned within 30 days except for discontinued sale products or items marked for final sale. Items must be unused and in their original packaging.

Refunds & Shipping:

  • Full refunds are issued to the original form of payment.

  • Free Shipping for Returns is provided.

How to Return:

  1. Contact us to start the process.

  2. Provide initial order details: Order number, name, and address.

  3. Once received (and after quarantine), you should receive credit within 7-10 days.

Exchanges & Malfunctions:

  • Exchanges: Processed like returns. Return the original for credit and order the replacement at any time.

  • Defective Items: We will take care of any product malfunction issues within the first 30 days.

CUSTOMER SERVICE CONTACT

Want to talk to a live person? We’re here for you:

  • Hours: Mon-Fri: 8 a.m. – 8 p.m. EST | Sat-Sun: 10 a.m. – 6 p.m. EST

  • Phone: 305-497-9455

  • Email: info@trendyjendy.com