Standard (Free Shipping) * USA ONLY: 5-10 Days Priority: 1-3 Business Days Priority Express: Next Business Day We know as soon as you click the “Pay Now” button, you’ll be excitedly waiting for your new sunglasses to arrive. We’ll do everything in our hands to meet our promised shipping dates.
While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, or as a result of COVID-related issues, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you
Unfortunately, we have noticed some delays in shipping and transit times due to COVID. Please check your shipping confirmation to track your delivery. Thanks for your patience during this crazy time!
We will send you an email with all your product tracking information so you can see it make it’s way to you.
If you notice that your tracking hasn't been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered! 305-456-3729 305-497-9455 email@example.com
RETURNS AND EXCHANGES
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date.
With the exception of discontinued sale products or items marked for final sale (which we will clearly indicate at time of purchase), all of our products can be returned within 30 days. Please just make sure they are unused and in their original packaging.
We will give you a full refund for the purchase price of your products. You will be credited through the same form of payment used to make your purchase, including PayPal.
Yes, Free Shipping for Returns. Please just make sure they are unused and in their original packaging.
We try to make returns as easy as possible. Any products returned must be in their original condition and packaging. To get started on a return, please contact us and we walk you through the process. Monday through Friday: 8 a.m. – 8 p.m. EST Saturday & Sunday: 10a.m – 6p.m EST 305-456-3729 305-497-9455 firstname.lastname@example.org Make sure you give us all details from your initial order: Order number, name and address.
Once we receive your returned product, we will process your return quickly (after any necessary package quarantine). You should receive credit in your original form of payment within 7-10 days. We will send you an email with status updates.
If you need to exchange a product for a different color or style, that’s easy, too. We process exchanges just like returns. You will return the product and receive credit for the returned items. You can order your replacement product at any time.
We pride ourselves on delivering quality products, but every once in awhile a product may arrive that doesn’t meet our quality standards. We will absolutely take care of any product malfunction issues within the first 30 days. Please contact our customer service team, and we will walk you through the process. 305-456-3729 305-497-9455 email@example.com
Want to talk to a live person? We’re here for you: Monday through Friday: 8 a.m. – 8 p.m. EST Saturday & Sunday: 10a.m – 6p.m EST 305-456-3729 305-497-9455 firstname.lastname@example.org
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